Last Updated: 22/01/2026
At Haya Drapes, we aim to deliver premium quality hijabs, scarves and stoles to you in a timely and secure manner. Please review our Shipping Policy to understand how orders are processed and delivered.
1. Order Processing Time
- All orders are processed within 2 – 5 business days after successful payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Customized or made-to-order products may require additional processing time, which will be communicated at the time of order placement.
2. Shipping Locations
- We currently ship across India.
- International shipping may be available in the future; details will be updated on our website accordingly.
3. Delivery Time
- Estimated delivery timelines typically range between 5 – 10 business days, depending on your location.
- Delivery timelines are indicative and may vary due to factors beyond our control, such as courier delays, weather conditions, or regional restrictions.
4. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
- Free shipping offers, if any, are subject to minimum order value and promotional terms.
5. Courier & Logistics Partners
- Orders are shipped through trusted third-party courier and logistics partners.
- Haya Drapes is not responsible for delays caused by courier companies once the shipment has been handed over.
6. Order Tracking
- Once your order is shipped, you will receive a shipment confirmation message/email along with tracking details.
- Customers are encouraged to track their orders using the provided tracking detail.
7. Delivery Attempts
- Our courier partners will attempt delivery multiple times.
- If delivery is unsuccessful due to incorrect address, unavailability of the recipient, or refusal to accept the package, re-shipping charges may apply.
8. Damaged or Missing Packages
- If your package arrives damaged, tampered with, or incomplete, please contact us within 48 hours of delivery with clear photos or videos of the package.
- Claims reported after this period may not be eligible for resolution.
9. Address Accuracy
- Customers are responsible for providing accurate and complete shipping information.
- Haya Drapes will not be liable for delays or non-delivery due to incorrect or incomplete address details.
10. Force Majeure
Haya Drapes shall not be held responsible for shipping delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, government regulations, or pandemics.
11. Contact Us
For any shipping-related queries or concerns, please reach out to us:
📧 Email: care@hayadrapes.com
Thank you for shopping with Haya Drapes. We appreciate your trust and strive to deliver elegance to your doorstep.
