Welcome to Hayadrapes. By accessing or using our website and placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
- Hayadrapes is an online store offering hijabs, scarfs and modest fashion apparel and accessories.
- These Terms & Conditions apply to all users of the website, including browsers, customers, and contributors of content.
- We reserve the right to update, change, or replace any part of these Terms & Conditions at any time without prior notice.
2. Product Information
- We make every effort to display product colors, images, and descriptions as accurately as possible.
- Due to studio lighting, photography, and screen resolution differences, actual product colors may vary slightly.
- All measurements provided are approximate.
3. Pricing & Payments
- All prices listed on the website are in INR unless stated otherwise.
- Prices are subject to change without prior notice.
- We reserve the right to cancel or refuse any order at our discretion.
- Payment must be completed in full at the time of purchase.
4. Orders & Acceptance
- Once an order is placed, you will receive an order confirmation via email or message.
- Order confirmation does not guarantee acceptance; we reserve the right to cancel an order due to stock unavailability, pricing errors, or other unforeseen circumstances.
5. Shipping & Delivery
- We currently ship orders within India. International orders may be accepted through our customer care team.
- Delivery timelines are estimates and may vary depending on location and external factors.
- Hayadrapes is not responsible for delays caused by courier partners or circumstances beyond our control.
6. Returns, Replacement, Cancellation Policy
Returns:
At this time, we do not offer returns or refunds on our products.
Replacements:
At Hayadrapes, customer satisfaction is important to us. To ensure a smooth and fair experience, we offer a one-time replacement under the following terms:
- Wrong item received
- Manufacturing defect
Replacement requests are reviewed on a case-by-case basis and must be reported within 48 hours of delivery, along with clear photos/videos of the issue.
Colors may vary slightly due to lighting or screen resolution; such variations are not considered defects.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Replacement shipping costs will be borne by Hayadrapes.
- No additional charges will be applied to the customer for the approved replacement.
- This policy applies only once per order. Multiple replacement requests for the same order will not be accepted.
- Products received as replacements are not eligible for further replacement.
Hayadrapes reserves the right to approve or reject replacement requests after reviewing the submitted details and evidence.
Cancellation
‘Hayadrapes’ reserves the right to cancel any order under certain circumstances, including but not limited to:
- Product unavailability
- Incomplete or incorrect customer information
- Suspected fraudulent or unauthorized transactions
- Technical or pricing errors
In such cases, customers will be notified promptly.
Undelivered, Refused, or Return-to-Origin (RTO) Orders
If an order is returned to Hayadrapes due to reasons including but not limited to:
- Incorrect or incomplete delivery address
- Customer unavailable or not contactable at the time of delivery
- Delivery refused by the customer
- Failure to accept the order after multiple delivery attempts
A flat fee of ₹200 will be deducted from the order amount to cover shipping and handling charges. The remaining balance, if applicable, will be refunded to the original payment method.
Please contact us at ‘care@hayadrapes.com’ to discuss your concern, and our team will be happy to assist you.
7. Intellectual Property
- All content on the Hayadrapes website, including images, logos, text, and designs, is the intellectual property of Hayadrapes.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
8. User Responsibilities
- You agree to provide accurate and complete information when placing an order.
- Any misuse of the website or fraudulent activity may result in termination of access.
9. Limitation of Liability
- Hayadrapes shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the amount paid for the product purchased.
10. Privacy Policy
- Your personal information is handled in accordance with our Privacy Policy.
- We do not share customer information with third parties except as required to fulfill orders or by law.
11. Governing Law
- These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the jurisdiction of Indian courts.
12. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
Email: care@hayadrapes.com
Address: Shadab Ur Rahman, F-103, 4th Avenue, Sector 110, Noida, Uttar Pradesh, India – 201304
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
